CATCH ME IN ACTION
Conference speaker Shailesh Ghimire delivers powerful keynotes with one powerful idea: Service is the Strategy.
Inspiring. Engaging. Entertaining.
Keynote speaker and client service strategist Shailesh Ghimire helps businesses transform everyday interactions into unforgettable client experiences that drive growth and loyalty.
With more than 15 years leading a digital marketing agency and a career built on client service and account management, Shailesh has learned this: businesses that win are the ones that delight their clients at every turn. In other words: Service is the Strategy.
Shailesh brings this message to stages across the country. His keynote, Delightful Client Service, equips leaders, entrepreneurs, and teams with the tools and mindset to create client experiences that inspire loyalty, referrals, and long-term growth.
Impactful. Authentic. Transformative.
Shailesh brings audiences a fresh perspective on what exceptional service really means.
His talks reveal how empowered teams engage clients to fuel loyalty, and long-term growth.
With two decades of experience in account (client) management, agency leadership, and digital marketing, Shailesh has built his career on the belief that exceptional service is the ultimate competitive advantage.
As a keynote speaker, Shailesh blends strategic insight with real-world experience to show organizations how to turn service into growth. His presentations are practical, relevant, and inspiring — giving audiences clear frameworks and actionable ideas they can apply immediately to improve client engagement, team alignment, and business results.
Originally from Kathmandu, Nepal, Shailesh now lives in Salt Lake City, Utah with his wife and four daughters. He often jokes that one day he’ll write a book on understanding women — from infancy to adulthood.
KEYNOTE PRESENTATION:
DELIGHTFUL CLIENT SERVICE
Delightful Client Service is a transformative approach to business that goes beyond meeting expectations — it’s about creating meaningful, memorable experiences that inspire loyalty and trust. Rooted in the belief that service is the strategy, this philosophy challenges teams to view every client interaction as an opportunity to add value, build connection, and strengthen relationships.
Here are the main takeaways audience members gain from this keynote:
- Understand Service as Strategy
- Win the Small Moments
- Importance of a Service Culture
PAST ENGAGEMENTS
- ASCPA Converge Conference 2025
- Status Hospitality Corporate Luncheon 2025
- Reno Education Seminar & Training (REST) 2025
- Michigan Dental Association (MDA) 2024
- Wisconsin Potato and Vegetable Growers Association (WPVGA) 2024
- American Marketing Association (Phoenix) 2018-2023
- Arizona Manufacturing Extension Partnership
- ASCPA Converge Conference 2023
- New Orleans Dental Conference 2022
- Southwest Veterinary Symposium (2022/2024)
- Veterinary Education Today
ADDITIONAL TALKS
Actionable Leadership
Actionable leadership is about inspiring a team to provide client service that is focused on fulfilling your core mission. In this presentation you will learn the key elements of actionable leadership. Drawing from his experience in co-founding and growing a digital marketing business, Shailesh shares the keys to leading and motivating a customer centric business. With humorous and insightful anecdotes, powerful business concepts and real life business examples – this talk will inspire leaders to create leaders!
Unlock the Power of AI for Your Business
In today’s rapidly evolving digital landscape, understanding the current state of artificial intelligence (AI) and its implications for businesses is crucial. Join us for an engaging session where we dive deep into the world of AI, exploring what you need to know about its capabilities, its potential impact on business operations, and how to effectively leverage AI in marketing and other business-related functions.
Find Your Way In This Mad Mad Digital World
The digital marketing world can be very confusing and frustrating. With so many platforms and strategies at your disposal it’s tempting to just follow your nose. But that won’t get your business the results you need. In my presentation I provide an overview of the digital marketing landscape and introduce you to a methodology to help you choose the right platforms for your audience. The objective is always to ensure your business services direct tangible benefits from the digital marketing you do.
TESTIMONIALS
Shailesh was a pleasure to work with. Our attendees found his presentation on unlocking AI to be very informative, precise and engaging. They appreciated how accessible the information was..
Shailesh was a wonderful addition to our marketing retreat. He was extremely knowledgeable and personable, while providing tangible takeaways for our digital marketing strategy.